-To deliver exceptional retail business performance through excellent customer servicing, service cash, query resolution, operational standards, lead generation and transactional processing in a branch.
Main accountabilities and approximate time split
Business Management 45%
-Undertake end to end cash and operation duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
-Participate fully to ensure that branch operations manual and procedures are met in the branch.
-Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
-Deliver world class customer service practices and ensure adherence to Barclays Service standards.
-Ensure that branch operations duties are carried out on a timely basis maintaining the provision of world class customer service.
-Participate fully and ensure that all operations & back office duties are met in the branch
-Provide the sales team with business referrals.
-Acting according to Barclays values and behaviors in all daily activities.
Control & Accuracy 20%
-Controls and checks related to the cash & operation transactions.
-Ensure daily balancing of Tills.
-Ensure adherence to teller limit during counter hours.
-Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
-Ensure compliance with operational risk & rigor requirements e.g. Health & Safety standards, security of premises etc.
-Comply with all relevant Legalization e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures
Team Working 10%
-Working with the retail branch team to deliver exceptional business performance
-Share knowledge experience and best practice with other team members
-Provide cover for other customer service staff when required.
-Agree performance development objectives with the team leader.
-Pursue self development to increase personal effectiveness, acknowledging strengths and areas for development in order to be able to handle higher role.