Teller at Commercial International Bank
Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. Process all the cash counter transactions accurately in accordance with the set objectives. Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. Check counterfeit currencies, checks and identities. Adhere to the bank related the average waiting & serving time in addition to the productivity reports.