we pride ourselves on the amazing team we’ve built. The driver behind
all our growth, our bold and disruptive brand, and the game-changing
technology we bring to market is the people that make well, .
We are in need of a People Partner who will align business objectives
with employees and management for our Cairo customer support centre.
You are effectively the key to all the people aspects of how we grow and
grow and grow our Cairo Centre of Excellence (CoE).
right person will thrive in an "all hands on deck" environment, loves
solving people problems and can move quickly between their varied
responsibilities. This role is all about crafting the people
environment of the CoE organisation, and providing a support structure
for the centre’s management. Additionally, you will have the
opportunity to build out programs and processes for this new centre.
Relationship focused. You build relationships quickly. People look to you for direction and feel supported by you.
Self-driven. You have great organizational skills, integrity and you follow through on tasks.
Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.
Obsessive about all things People. You’re respectful of the culture we’ve built and the work put in to get us this far.
You're a charismatic people person who can talk to anyone; you're
flexible, fearless, and excited about your part in our growth.
You understand the impact of a highly satisfied, excited crew; you are
slightly obsessive-compulsive about grinding away at issues.
A utility player. You're willing to help out wherever needed.
You will be tasked with supporting the growth and creating a sustainable environment in the Cairo CoE, in addition to:
with the COE Site Lead and the EMEA HRBP to roll out all key people
processes (performance management, compensation, benefits, development
with all teams providing services to the employees: Recruitment,
Contracts, Onboarding, Payroll, Benefits, Training, and tie the
delivery of services together for the best operation of the CoE and the
best CoE employee experience
Consult with managers and provide guidance and coaching when appropriate.
Be knowledgeable about our business.
Provide guidance and input on workforce planning, succession planning, recruitment, etc.
Ensure HRIS (WorkDay) is maintained and all data is up to date and accurate
Assist with manager effectiveness and culture surveys for the CoE
in depth knowledge of legal requirements related to day-to-day
management of employees, reducing legal risks and ensuring regulatory
compliance. Partner with legal department as needed/required.
A minimum of 3 + years of relevant HR Generalist experience in a Multi National Company
Experience in a manufacturing or customer support environment would be advantageous
Strong understanding of local labour regulations governing customer support staff
A track record of providing HR consultation to leadership teams of high growth call centres
Demonstrated ability to partner within and outside of HR.
Unquestioned integrity with assertiveness, presence, and confidence.
Excellent influencing skills and extreme flexibility to be proactive in a fast paced, ever changing environment.
Competence in making timely, effective, principles-based decisions.
Tenacity and ability to build processes, documentations etc from scratch are imperative.
Strong written and verbal communication skills; must be an articulate and persuasive communicator
Ground floor opportunity with the team; shape the strategic direction of the CoE organisation
rare opportunity to change the world such that everyone around you is
using the product you built. We’re not just another social web app,
we’re moving real people and assets and reinventing transportation and