مطلوب Technical Support Engineer لشركة Samsung
Technical Support Engineer at Samsung
Job description
Enhance Technical Skills of Partners’ Engineers to provide excellence service to Samsung Customers
Early Sensing of Product Quality Issues & Taking Countermeasures
Provide Technical Training for Engineers, CC Agents & Receptionists
Sense Product Quality issues, Execute Rework / Field Test
CE KPIs Management ( C-RRR, LTP, OTF/OTC, IH (D+1), High Value Parts, NDT )
New Model Preparation ( Technical Contents, Training & Parts Recommendation )
Monitor Valuable Parts Usage Ratio (Panel, PBA)
Manage Product Liability Cases ( Investigation & Resolution )
Periodic Visits & Audits to Service Centers to improve KPIs & Internal Processes
Handle Service Development Fund Activities ( Installation Incentive, Uniform, Tool Bags, .. etc )
Defective Parts inspection & DOA/DAP inspection
Product Valuable information Creation & Localization
