مطلوب Technical Support Engineer لشركة Samsung

مطلوب Technical Support Engineer لشركة Samsung


 Technical Support Engineer at Samsung
Job description
Enhance Technical Skills of Partners’ Engineers to provide excellence service to Samsung Customers Early Sensing of Product Quality Issues & Taking Countermeasures Provide Technical Training for Engineers, CC Agents & Receptionists Sense Product Quality issues, Execute Rework / Field Test CE KPIs Management ( C-RRR, LTP, OTF/OTC, IH (D+1), High Value Parts, NDT ) New Model Preparation ( Technical Contents, Training & Parts Recommendation ) Monitor Valuable Parts Usage Ratio (Panel, PBA) Manage Product Liability Cases ( Investigation & Resolution ) Periodic Visits & Audits to Service Centers to improve KPIs & Internal Processes Handle Service Development Fund Activities ( Installation Incentive, Uniform, Tool Bags, .. etc ) Defective Parts inspection & DOA/DAP inspection Product Valuable information Creation & Localization
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About Ahmed El Miligy

EGY REC Jobs , courses , Scholarship , training - in Egypt and ME

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