وظائف شركة AXA للتأمين

وظائف شركة AXA للتأمين 

Call Center Agent

Job description

  • Answer calls and respond to emails 
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources and system applications.
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up with customer calls when necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

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About Ahmed El Miligy

EGY REC Jobs , courses , Scholarship , training - in Egypt and ME

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