وظائف IKEA
Customer Relations Manager
IKEA l Cairo Festival City l Cairo,Egypt
IKEA l Cairo Festival City l Cairo,Egypt
Job description
Key Accountabilities
Take the service office input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals.
By delivering on agreed goals and Key Performance Indicators (KPIs) by:
Qualifications, Experience and Skills
Minimum Qualifications and Knowledge:
High School/Trade School Graduate.
Minimum Experience:
3 to 5 years in a similar role.
Job-Specific Skills:
Strategic Planning and Analytical Skills, Effective Communication, Excel competence.
Behavioural Competencies :
Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.
- The priority is to work with the team to secure an easy buying process that will make it easy and convenient for our customers to shop at all times throughout the day and encourage repeat visits to the store.
- Ensure all the IKEA shopping tools are in place, in the right quantity and functioning effectively.
- Work with the team and other functions to promote and encourage a customer-focused culture throughout the store to ensure we are first choice for home furnishings and destination for the whole family.
- Always look at our store through the eyes of our customers and walk the shop floor during different times throughout the trading day. To use this opportunity to talk to co-workers, giving input and encouraging their feedback.
- To regularly meet with our customers to learn from their experiences, ideas and views in order to improve the home to home shopping experience.
Take the service office input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals.
- By constantly monitoring our performance against agreed goals, adapting and taking action when required.
- Ensure all customer relations initiatives grow our business and support the sustaining of long-term profitability, always considering the impact on customer satisfaction.
By delivering on agreed goals and Key Performance Indicators (KPIs) by:
- By analysing KPIs and working with the team to create meaningful actions to achieve agreed goals.
- By controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.
- Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer's perspective when implementing new solution and evaluating exiting ones.
- Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers' needs?
- Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.
- Working with the check-out manager and store team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales.
Qualifications, Experience and Skills
Minimum Qualifications and Knowledge:
High School/Trade School Graduate.
Minimum Experience:
3 to 5 years in a similar role.
Job-Specific Skills:
Strategic Planning and Analytical Skills, Effective Communication, Excel competence.
Behavioural Competencies :
Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.
