وظائف اورانج - Orange
لحديثي تخرج
Incident Management Specialist - CCNA
Job description:
Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution
Own the chronic and the complex problems/incidents.
Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team.
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Comply with all the special process and procedures agreed with the account teams and customers.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks, and products, and deal with alerts and events as appropriate
Liaise and refer issues to correct/relevant entities when needed.
Document all troubleshooting and case management actions via the electronic case management system.
Qualifications:
From 0 - 3 years of experience.
Bachelor of Science of Engineering, Computer Science or equivalent experience.
Interested candidates send their CVs to Esraa.badawvy@orange.com
