وظائف
شركة اورانج للاتصالات -
Orange
- Managing Handovers on Operational side
- Managing Operational Projects (Release and Patch / Refresh / Lifecycle / Capacity / Maintenance)
- Managing Operational Complex Incident and Crisis
- Managing Operational platform (TMD activities)
OCB OPS Referent for one or more major Transversal Infrastructure management
Current scope of transversal infrastructures are amongst Storage, Backup, Monitoring, Network, Admin Zones…
- Close collaboration with related
Suppliers, Engineering and Implementation teams
- Introduce transversal infrastructure to new usage features and suggest their evolution/extension
- Contribute to capacity management at a cost effective level
- Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
- Coordinate simple and complex change with multiple stakeholders
- Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.
- Close collaboration with related
Operation teams :
- Ensure TOO validate implemented projects correctly according to the handover checklist
- Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
- Manage either proactive or corrective action plan (SIP)
- Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24x7 exceptionally.
- Resolve blocking point during incidents, crisis or simple request
- Technical Manager Dedicated (TMD) is
involved during the lifecycle of a given platform or customer :
- He is the main operational and implementation point of contact
- He can assist the Vertical SDM during technical meeting with the customer
- He can contribute to pre sales study for extension and refresh program
- Its aim is to « hide » the technologies and to focus on services Scalability/Availability/Quality
about you
Technical skills/Knowledge:- Customer Oriented and strong sensitivity to Customer satisfaction
- Real leadership to lead transversal/customer crisis
- Ability to work under pressure
- Strong Project Management skills with Financial Efficiency spirit
- Strong Communication skills
- Strong ITIL KnowledgeTransversal Management and coordination capacity
- Strong Analysis skills
- Good knowledge in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
- English and French fluent is a plus
- Good interpersonal, team-build and leadership skills
- Proactive, self-motivated and determined attitude
