وظائف شركة مايكروسوفت مصر Microsoft
Support Engineering Manager - Azure
Responsibilities
Your Responsibilities
Nurture the
Microsoft culture in the team, fulfilling the Model, Coach and Care expectations
through:
Attract, Develop, and Retain Talent
Deliver Results Through Teamwork
Role Model Microsoft Values
Commit to Performance Management and Recognition Program.
Provide guidance and coaching to team for addressing highly complex, strategic
financial and executive level cases, including customer and field escalations -
and as necessary take ownership to produce a positive customer outcome.
Manage the day-to-day support business within your team.
Foster collaboration with other technology teams to improve the customer
experience.
Position and support your team to succeed by maintaining focus on the
fundamentals (case load and backlog mgmt., throughput and resolution, removing
roadblocks within CSS or into Contribute to the success and implementation of
CSS and CSS Division led programs, initiatives, communications at the team
level.
Qualifications
Language
Qualification
English Language: fluent in reading, writing and speaking.
Qualifications and Experience
Bachelor degree in Computer Science, Information Technology, or related field
AND Strong operational excellence, delivery management, account management,
sales, or vendor management experience AND demonstrated experience of managing
people.
