وظائف شركة اورانج - Orange
Shared Cloud
Ops Engineer
Apply before : 26 Sep 2022
Key Tasks and Responsibilities:
Solve systems
service incidents.
Perform systems service changes.
Implement systems new releases.
Perform release management including operating systems upgrades, service packs
installation, virtualization and middleware upgrades and patches as well as
software and hardware migrations.Perform configuration management asks and
ensures at all time the systems inventory is populated with an up to date
information reflection operational changes.Identify systems problems, assign it
to the proper engineering/fix group responsible for solving it, and follow up
with the fix group until the problem is solved.Contribute in service operation
processes management including contribution providing reason for outage (RFO),
root cause analysis (RCA), technical instructions (TIN), service improvement
plans (SIP), post implementation review (PIR) and case detailed report (CDR).
Provide leadership and coaching to L1/service desk/PSM when needed.Contribute in
providing the right level of working hours and shifts coverage for business
operation necessary to deliver the support service.Perform other tasks in line
with systems services operation as suggested by management.
About you
Educational
background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (time management,
negotiation/communication skills...) are recommended.
Professional Experience:
At least 5 years of professional experience.
At least 3 years of server management technical experience.
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