وظائف LC Waikiki

IT Retail System Support Specialist

Job Description:
  • Maintain and support point of sale and back office systems
  • Support new store openings, functionality enhancements and upgrades
  • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
  • Provide first level support to customers’ requests
  • Perform diagnostics of customer issues
  • Resolve customer issues by troubleshooting over the phone with customer contacts
  • Refer customer issues to upper level support when necessary
  • On site diagnose, repair and upgrade hardware or software as necessary
  • Ensure accurate documentation of all calls handled
  • Perform follow-up call-backs with customers
  • Keep up-to-date on all Service Desk processes and troubleshooting procedures
  • Negotiating with Consultants and Suppliers for Services and IT Equipment
Requirements:
  • University degree in Computer Science or equivalent
  • Minimum 4 years of helpdesk support experience is a must; support experience in POS systems will be a plus
Professional Know-How:
  • Fluent in English (both written and verbal), Turkish will be a plus
  • Preferably MCDST (Microsoft Certified Desktop Support Technician) certified
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Knowledge on SQL and MS Dynamics NAV and AX applications.
Specific Competencies:
  • Ability to work in a multinational/multicultural environment
  • Able to travel frequently locally and abroad
  • Excellent troubleshooting skills
  • Excellent customer service and interpersonal skills
  • Ability to think logically and work within a team environment
  • Team player and strong in communication 

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About Ahmed El Miligy

EGY REC Jobs , courses , Scholarship , training - in Egypt and ME