IT Retail System Support Specialist
Job Description:
- Maintain and support point of sale and back office systems
- Support new store openings, functionality enhancements and upgrades
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
- Provide first level support to customers’ requests
- Perform diagnostics of customer issues
- Resolve customer issues by troubleshooting over the phone with customer contacts
- Refer customer issues to upper level support when necessary
- On site diagnose, repair and upgrade hardware or software as necessary
- Ensure accurate documentation of all calls handled
- Perform follow-up call-backs with customers
- Keep up-to-date on all Service Desk processes and troubleshooting procedures
- Negotiating with Consultants and Suppliers for Services and IT Equipment
Requirements:
- University degree in Computer Science or equivalent
- Minimum 4 years of helpdesk support experience is a must; support experience in POS systems will be a plus
Professional Know-How:
- Fluent in English (both written and verbal), Turkish will be a plus
- Preferably MCDST (Microsoft Certified Desktop Support Technician) certified
- Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
- Knowledge on SQL and MS Dynamics NAV and AX applications.
Specific Competencies:
- Ability to work in a multinational/multicultural environment
- Able to travel frequently locally and abroad
- Excellent troubleshooting skills
- Excellent customer service and interpersonal skills
- Ability to think logically and work within a team environment
- Team player and strong in communication
