وظائف شركة Jotun للدهانات

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وظائف شركة Jotun للدهانات 


Customer Service Supervisor at Jotun
Job Description


Supervise the Decorative Customer Service team by setting objectives, motivating team members and coordinating with different departments to enrich product knowledge and customer oriented mind set to ensure the team’s continuous growth and development.
Supervise and maintain the external & internal customer satisfaction by handling service complaints and/or
Returned Material Authorization (RMA) to meet the customer expectations.
Supervise the Decorative order by fully handling the key customers’ orders, monitor the order handling and invoicing process of his/her team in coordination with Finance, Sales & Supply Chain to maintain accurate data entry, invoicing and ensure customer satisfaction.
Monitor and follow up on the actual open orders by coordinating with the Production and Distribution
Planning upon the availability/shortage of Finished Goods in order to enhance the delivery performance.
Report the actual backlog status by extracting, analysing and producing periodical reports to the CSD Manager and the Sales department in order to communicate the expected delivery dates for all customers’ orders.
Qualifications

Education level

College / University, Bachelor’s degree
Personal qualities

Develops people through delegation, empowerment and coaching; promotes career and self development
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Qualifications

Arabic & English Speaker is a must
4-6 years of experience with relevant background (Supply Chain / Logistics)
Bachelor Degree is a must
Language English Arabic

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