وظائف بنك QNB
مطلوب (Tellers - Customer Service)
Teller Responsibilities
Conduct dozens of bank’s routine transactions within time limits and established
guidelines (cash checks, accept deposits and loan payments, process withdrawals
etc)Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
Make sales referrals, suggest alternate channels and cross-sell products and services
Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
Comply with regulatory requirements
Manage risk in every transaction and detect fraudulent transactions to prevent losses
Resolve customers’ issues and provide relevant information
CS Responsibilities
Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents To Apply
