وظائف شركة AXA للتأمين
Call Center Agent
Job description
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources and system applications.
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up with customer calls when necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
