وظائف شركة Microsoft

Share:
وظائف شركة Microsoft 
Job Description

The successful candidate will work within a team (local and EMEA wide) of support specialists focused on resolving our Customer and Dynamics Partner Channel customer’s technical & product issues by providing technical support on Microsoft Dynamics AX. This requires scoping the customer’s and partner’s expectations and collaborating with others to meet those expectations in the shortest possible time. The candidate should have a strong Technical Support/ERP background with a solid experience in the operational functions of a business e.g. Accounting, Controlling, Distribution and/or Manufacturing backed up with a corresponding theoretical foundation.

Team/Department Mission

Solve the customers’ problem in the quickest way possible by putting them at the center of everything we do.
Key Accountabilities

Communicate with customers, Customer Services & Support (CSS) engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.
Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical)
Take an active role in challenging and suggesting enhancements on existing processes and workflow.
Develop own technical & functional knowledge on products/technologies related to the team scope.
Write technical articles in order to distribute technical information to all Customers, CSS engineering and subsidiary staff.
Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions.
Develop and deliver internal CSS and customer technical trainings/workshops in speciality areas.
Assist with special projects as assigned (international Bus & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …).
Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers.
Knowledge, Skills and Experience

Technical support, consultancy or similar
Microsoft Dynamics AX experience (new version Dynamics AX for Operations aka AX7, or older Dynamics 2012 or 2009 versions) would be beneficial.
Communication skills in international environment
Customer service experience
Practical English

No comments