وظائف اعمار مصر Emaar Misr
EMAAR Misr is currently hiring Customer Care
Executives.
Main Responsibilities:
- Reply to customer emails, letters and faxes within 48 hours.
- Be courteous, polite, helpful and professional in customer approach.
- Maintain accurate customer history in Oracle via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLAs.
- Handle complaints, customer queries, resolve issues within specified timelines (as per SLA).
- Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
- Provide status update to customers on pending / ongoing cases.
- Escalate customer issues and report major problems to Superiors.
- Provide clarification to customers with regard to Customer Life Cycle Policies & Procedures.
Main Responsibilities:
- Reply to customer emails, letters and faxes within 48 hours.
- Be courteous, polite, helpful and professional in customer approach.
- Maintain accurate customer history in Oracle via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLAs.
- Handle complaints, customer queries, resolve issues within specified timelines (as per SLA).
- Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
- Provide status update to customers on pending / ongoing cases.
- Escalate customer issues and report major problems to Superiors.
- Provide clarification to customers with regard to Customer Life Cycle Policies & Procedures.
Qualifications:
- Graduate with Bachelor Degree.
- Administrative or customer service background.
- Gender: Female
- Maximum age: 27
- Graduate with Bachelor Degree.
- Administrative or customer service background.
- Gender: Female
- Maximum age: 27
If you are interested, please send your updated CV
to careersmisr@emaar.com
