Responsibilities
- Handling the daily operation of customer service by daily
interaction with sales team, customers and third party providers to ensure a
smooth process.
- Review all orders coming from the Order Entry Operators
for last time.
- Maintain and adjust all orders SQ’s that have been
created by finance & sales team for customers.
- Release the order through system after validating date of
each order (products quantity, products availability, products expiry dates,
customer delivery destination point, and sales price).
- Stamp the order hard copy after system release, to start
the filing step.
- Achieves data entry operational objectives by
contributing information and recommendations to plans and reviews, preparing
and completing action plans, customer-service standards, resolving problems.
- Determine data entry service requirements by conducting
benchmark best practices, analyzing information and used applications.
- Accomplishes day-to-day work operations by initiating,
coordinating, and enforcing data entry policies and procedures.
- Improves data entry quality results by completing audits,
identifying trends, determining system improvements, evaluating, and
re-designing work processes.
- Maintain information and data on computer systems and in
archives.
- Control order management process through Oracle-E1
system.
- Control the documentation and reporting management
process.
- Ensure Operation Excellence is in place.
- Manage, coach, train, appraise and motivate as well as
evaluate team members in order to improve people engagement.
- Creating standard operation procedures as per company
policy and quality.
- Initiate the necessary actions to correct deficiencies or
violations of working plan and identifies operation problem, issues and
customer issues or complaints that could be mitigated through better
planning to ensure customer requirements are met.
- Set up KPI’s for each position and performance review and
setup team training and development plan.
- Provide management with a periodic reports show the
performance of customer service, notification to management and KPI’s.
To Apply
