وظائف البنك التجاري الدولي
CIB لحديثي التخرج
Teller
Locations Damietta
Qualifications
Bachelor’s degree of commerce, business
administration, accounting or its equivalent.
(0-2) Years of experience
(0-2) Years of experience
Responsibilities
Operational Functions
· Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
· Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
· Process all the cash counter transactions accurately in accordance with the set objectives.
· Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
· Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
· Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
· Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
· Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
· Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
· Check counterfeit currencies, checks and identities.
Operational Functions
· Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
· Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
· Process all the cash counter transactions accurately in accordance with the set objectives.
· Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
· Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
· Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
· Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
· Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
· Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
· Check counterfeit currencies, checks and identities.
Reporting
· Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
· Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
· Deviations and exceptions reporting in branch monthly exception report in a timely manner
· Policies, Processes and Procedures
· Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
· Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
· Adhere to the bank clean desk policy
Day- to-day operations
· Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work
