وظائف بنك HSBC للخبرات

 وظائف بنك HSBC للخبرات 

HBEG Clearing Cheques Officer
Business/Function & Location:

GSC Cairo
 

Role Purpose (overall high level summary of the role)
 

All functions related to inward & outward clg chqs (receiving, verifying, processing & rejecting)

Principal Accountabilities : Key activities and decision making areas

Typical Targets and Measures

Impact on the Business/Function

1- Receiving inward clg chqs.

2- Verifying all technicalities of chqs.

3- Processing all technically approved chqs on to HUB system.

4- Verifying customer signature, contacting related branches in case of unverified sig.

5- Processing returned chqs into customer account.

6- Processing all rejected chqs into the automated clearing system,

7- Processing all Cashier orders into the HUB system

8- Processing returned outward chqs received from onshore.

9- Processing the outward clearing returned chqs into the customers A/Cs.

10- Balancing all screens totals.
 

Customers / Stakeholders

• Performance Against PLA
• Timely service to customer
• Increased productivity and quality in operational processes
• Customer Experience
• Taking decisions regarding both customers & branches.
• Discussing any idea of new projects that is giving benefit to customer with line managers.
   

- Avoid customer complaints.
 

-Meet customer expectations & achieve maximum interest & profitability.

· Support customer service initiatives

· Exceed service targets

· Meeting the PLA, no hold over and breaches

· Drive a culture of coaching and mentoring to enhance customer experience in all processes
 

 

Leadership & Teamwork
 

· Performing Some Supervisory tasks delegated by Supervisors

· Assisting Supervisors in maintaining the automated clearing system (Inward, Outward and Returned chqs cycles)
 

· Assisting Supervisors in maintaining the network connecting the bank to the central bank of Egypt
 

· Learning & Growth

· Employee Engagement

· Teamwork
 

- Assisting Supervisors in Holding the Dep. Tasks during the Manager leaves in a success way.

· Proactive management of all performance & behavioral issues including sickness and escalations to Line Manager as appropriate

· Ensure feedback to team is delivered constructively and positively

· Coach and develop up underperformers on different KPI e.g. RPH, Quality

· Increase visibility on the floor and actively manage by walk around. Escalate any feedback/issues raised by the team to line manager

· Share knowledge and experience with colleagues in achievement of their goals & business objectives

· Ensure active participation in all Departmental and SD level activities by self and team
 

 

Operational Effectiveness & Control

· Ensure compliance with Group policies on compliance, money laundering deterrence and local regulations & laws within business areas of responsibility

· Comply with Group Instruction Manual requirements and implement Audit recommendations.

· Maintain operational standards

· Reporting

• Smooth work flow with rare mistakes

· Working under the pressure of having short and strict time.

· Facing unexpected problems.
· Reporting any suspected money laundry transactions
· Promptly report any suspicious transactions to the management

· By ensuring that all Group Audit and Internal Control Recommendations are implemented effectively without compromise and that there are no repeat Audit comments

· By ensuring that BIM requirements, Audit recommendations and Central Bank regulations are complied with.

· Timely escalation of system downtime/slow response to ensure that there is no impact to process PLA/TAT

· Ensure 100% compliance to, but not limited to Clear Desk Policy, Data protection policy etc. Ensure timely completion of all regulatory and mandatory training

Ensure there are no compliance or regulatory breaches
 

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
 

· Working under the pressure of having short and strict timings.

· Facing and handling all unexpected problems during the working day.

· Additionally, the jobholder will be required to substitute for his colleagues and in their absence/rest day/annual leave.

· A positive attitude towards work is expected at all times

· High speed and accuracy of complex processing, checking and approving to meet stringent cut-off times and minimize financial loss to the bank

· Understanding critical documentation and interpreting information and risk involved. Share knowledge with the team.

· Ability to multi-task in a fast paced processing environment and supervise the team simultaneously.

· Effective and speedy prompt problem solving skills

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
 

· Ability to use of HSBC operational systems and applying relevant technical knowledge to perform job effectively.
 

· Appreciating the value of cross-functional working and actively builds relationships with colleagues in other departments.

· Processing tasks are carefully prioritized, processed & completed in accordance with procedures, work arrival pattern and volumes.

· Effectively support and perform the Clearing functions.

· Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures.

· Share knowledge and experience effectively with colleagues by providing assistance in referred / technical issues constructive manner.

· Maximize productivity and high quality.

· Share his/her knowledge and experience with colleagues by providing assistance in referred/technical issues. Also advise and provide guidance in a constructive manner.

 

Management of Risk (Operational Risk / FIM requirements)
 

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
 

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
 

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
 

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
 

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
 

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
 

 

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget) Unposting Date : 03-Feb-2020, 21:59:00

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