وظائف شركة مايكروسوفت مصر
Microsoft
Core Responsibilities:
- Exhibit leadership through personal responsibility, accountability and teamwork
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Act as a technical focal point where needed with other 3rd party companies
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Who we are
looking for:
Qualifications:
- 2+ years in a customer facing service role in any capacity
- English Language: fluent in reading, writing and spoken
- Bilingual - French or German
