وظائف بنك HSBC للخبرات
Operations Associate - GTRF Operations
Principal Accountabilities: Key activities and decision making areas Typical KPIs and Targets
Impact on the Business
· Maintain and improve the delivery of “superior” customer service by working as
directed by management to ensure that all work is processed within PLA
· To ensure that all work is processed with guidelines and appropriate
timescales in order to minimize operational risk and/or customer complaint.
· To be aware of the nature of our customers business and alert any unusual
transactions, to Line Management
· Proactively participating and leading change / transformation initiatives
across the site and the bank
· Completion of PLAs within the required timeframe, reaching as a minimum the
required RPH and maintaining accuracy.
· Migrations/BAU targets met
· Exhibiting ownership of the business by raising any concerns to line
management.
Customers / Stakeholders
· Ensure that the customer is at the heart of everything we do both personally
and as an organisation by ensuring work is completed in accordance with
established procedures and standards.
· Ensure a high degree of accuracy in order to minimise operational risk
· Work productively and professionally. Demonstrate ways to improve customer
service and increase productivity.
· Meeting or exceeding PLAs, going the extra mile to deliver superior customer
service.
· Provide support to other BS teams when requested
· Improving trend in both internal and external customer satisfaction scores
· Reach as a minimum the required RPH.
Leadership & Teamwork
· To develop ones self by expanding job and
industry knowledge by ensuring
all SELF training and e learning (Coastline) is completed within timescales
· Contribute to the creation of a supportive work environment driven by
demonstrating HSBC values.
· To identify best practice opportunities within the team and across TRF BS
locations
· Completion of SELF/development plans.
· Satisfactory completion of coastline Stay abreast of industry requirements and
legislation such as ICC opinions, URC522 and UCP600
· Active participation in CR and Centre projects
· Sharing of ideas across teams
· Keep up to date with all FCC requirements to ensure these are adhered to
Operational Effectiveness & Control
· To continually evaluate the operational risks inherent in the process you work
and to raise any concerns with Line Management.
· To be fully conversant with FIM, anti money laundering, internal procedures,
polices and sanctions and regulatory requirements of our business partners.
· Ensure all mandatory training is undertaken in a timely manner
· To operate Operational and FCC Controls
· Be aware of changing economic or market conditions, legal and regulatory
requirements, operating procedures, and ensure any concerns are escalated
· Be aware of FIM and sanction requirements
· Undertake all mandatory training in a timely basis
· Responsible for operating all Operational and FCC (AML and sanctions) controls
as per the latest version of the Operating
