وظائف بنك HSBC للخبرات
CSE Collections
Impact on the Business
· Acquire and update knowledge on procedures on products.
· Receive or make calls from or to customers (internal & external).
· Provide information to customers based on requests made.
· Use Call model effectively and work within Collections MOS Framework
· Exhibit ownership of the business.
Customers / Stakeholders
· Build rapport with customers.
· Ensure that the productivity and quality levels are achieved as per the
standards set for the process.
· Defuse irate customers and resolve challenging inquiries utilizing negotiation
skills while following guidelines in an effort to
Satisfy the customer.
· Provide service to customers by focusing on resolving requests efficiently,
accurately, and professionally.
· Delight internal and external customers.
Leadership & Teamwork
· Support achievement of team objectives.
· Participate in development of cohesive teams.
· Foster development of co-workers.
· Contribute to the creation of a supportive work environment driven by people
centric values.
· Build professional relationships with colleagues in other areas.
Operational Effectiveness & Control
· Ensure that each call / work is completed in accordance with established
procedures and standards.
· Identify and escalate potential showstoppers
· To implement Group Compliance Policy by containing compliance risk in
conjunction with the relevant compliance department. The term ‘compliance’
embraces all relevant laws, rules and codes.
Qualifications
Education / Relevant Experience / Other Qualifications (e.g. Knowledge, Skills,
Professional Qualifications required)
(For the role – not the role holder. Minimum requirements of the role)
· Should have passed the Higher Secondary School examination or the equivalent.
Higher qualification not a bar provided aspirations are commensurate with the
position
· Work experience not essential.
· Ability to speak and understand English fluently
· Ability to write business letters and reports.
· Excellent conversational/ telephone skills.
· Ability to learn quickly, retain and transfer knowledge appropriately.
· Ability to understand and interpret numeric data.
· Flexibility to work in shifts
· Ability to build rapport with and relate to a wider range of people.
