وظائف شركة مايكروسوفت مصر Microsoft
Relationship Manager
Responsibilities
Your key business metrics will be to:
• Drive customer success and adoption of all purchased workloads
• Help customers realize value by driving intent to use their cloud investment
• Reduce customer and Microsoft time/cost to onboard
• Provide high quality data back to the product teams to help drive service
improvement
• Reduce reactive support incidents
Key Responsibilities include:
• Understand and drive Microsoft Cloud intent,
deployment, and adoption across assigned customers.
• Work closely with the account management team to help drive long term customer
success.
• Help drive change management and adoption activities with key customer
Technical and Business Decision Makers (TDMs/BDMs), help reduce implementation
risk, and help drive usage of existing workloads.
• Facilitate timely and impactful engagement of FastTrack Engineers to provide
technical guidance and share technical expertise with customers and partners.
• Build and maintain strong relationships with multiple contacts within the
assigned customers including executive roles.
• Maintain strong working relationships with other customer facing account
personnel in the Sales, Services, Marketing and Product Management teams.
• Analyze, develop and communicate key Onboarding process and technology
improvement feedback for the FastTrack Center end to end process (Onboarding,
Migration and Adoption).
Qualifications
• Communication Skills – Spoken and written
English (including technical writing) is an advantage.
• Experience: 5+ years of Technical Consulting, Project Management, Support, or
Microsoft Field experience.
• Customer and Partner Focus: Demonstrated skills and abilities to consistently
create an amazingly positive experience for our customers and Partners.
• Cloud adoption competency: Possess the knowledge and personal conviction to
articulate why the cloud and Office 365 and/or EM+S in particular is a
transformational industry change.
• Collaboration: exceptional collaborator on complex multi-faceted programs
across multiple groups with varying priorities.
• Build trust, drive recommendations, and land priorities across customers,
partners, senior executives (Microsoft-internal and customer Technical and
Business Decision Makers), and across organizational boundaries. Ability to
handle difficult and sensitive situations involving the most critical and
politically charged customer situations.
• Strong organizational/time management skills and the ability to manage
multiple projects simultaneously.
• Strong technical and team leadership, relationship building to create,
reinforce, motivate and guide the team, customers, and partners
• Proven ability to work across a “virtual team” that has remote team members
and crosses organization boundaries.
• Able to regularly work in the office to foster a team culture that is highly
collaborative and focused on making every customer experience perfect.
• Education: Bachelor’s degree in Computer Science, Engineering, Math, or
equivalent’s experience.
