وظائف بنك HSBC للخبرات
Collections-CSE
Principal responsibilities
Manage a portfolio of live, current and overdue debit balance customer accounts
through inbound/outbound calls and other communication channels.
Contacting customers to inform on delinquency, encourage on-time payments and
set up payment plans that can facilitate good credit.
Processing customer payments, account adjustments and customer refunds where
appropriate.
Resolve queries in a timely and satisfactory manner.
Through day-to-day activity, consider updates to departmental processes to
ensure that customers are processed through the collections process as smoothly
as possible.
Facilitate and record escalations to the Collections Manager.
Perform against targets individually whilst contributing to the overall
productivity of the team
Qualifications , Requirements
Should have passed the Higher Secondary School examination or the equivalent.
Work experience not essential.
Ability to speak, understand and communicate in English fluently.
Ability to write business letters and reports.
Excellent conversational / telephone skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Flexibility to work in shifts.
Ability to build rapport with and relate to a wider range of people.
Good MS Office Skills (Excel, PowerPoint, Word)
Unposting Date : 06-Apr-2021, 23:59:00
