وظائف شركة مايكروسوفت مصر Microsoft
Partner Technical Advisor
Responsibilities
• Provide technical and SME coaching for Delivery Partner (DP)
Engineers/Advocates
• Partner with the Support Delivery Manager (SDM) and CSS Training teams to
address any readiness gaps, ensuring findings and remediations shared across
Delivery Partners and LOBs, as applicable.
• Own case management duties (incoming inspection, escalations, tech
reviews/triage, wellness, reduced time to... measures)
• Provide Readiness Content (identify need for and create content; contribute to
readiness efforts where you are the Subject Matter Expert (SME))
• Manage collaboration activities (reactive, proactive, cross-team for complex
cases, overall process)
• Contribute to Supportability activities (case analysis and case pattern
recognition, deflection initiatives, and other Supportability improvements
working with Stakeholders like Supportability Program Managers)
• Release Management and Deployment for Delivery Partners (ensure it happens, do
not own directly)
• As a technical/program SME, collaborate with all stakeholders to identify and
recommend technical/program process and tool opportunities, leading with
innovation within their scope and prioritizing needs when beyond.
• Provide Frontline Technical or Sales Operations Oversight to Delivery Partners
Optional (people in this role may perform these duties, can vary by line of
business)
• Provide Frontline Operations Metrics Oversight
• Participate in DP ROB (WBR/QBR/MBR)
• Participate in Product Group Triages (coordinated with Eng. and Service TAs)
• Approval of escalations to product group on behalf of DP (known as ICMs, Bugs
or similar – varies by SBU) Drive Down Speed or Time to Competency for DP
Resources
• Participate in Technical and SME Interviews for New PTA Hires
• Direct Customer Contact (to support frontline engineers, periodic case
ownership to maintain technical expertise)
• Run Non-Top Box and Deviation Analysis (including Approval)
Qualifications
Language Qualification
English Language: confident in reading, writing and speaking.
Fluent in German/French/Italian would be a strong advantage
Bachelor’s degree or above
Required Technical Expertise on Microsoft Platform Server products/Sharepoint
Server products/Sharepoint Online Service
+2 year of technical support experience and troubleshooting acumen
