وظائف شركة فايزر للادوية Pfizer Egypt
Customer Experience and Strategy Lead
Key Accountabilities
Co create with country leads their customer strategies, experience design, plan
& priorities, and value adding programs that best address their business
objectives and strategies.
Define and manage customer experience fund for the CX strategic POC projects
that shapes the future.
Orchestrate REPower GTM & omnichannel engagement programs across categories,
leverage global best practices, and guide program owners (like marketing,
medical, commercial), teams’ execution, and CX counsel CCMF, MD, Pfizer digital
(enablement) & GCO (operations) collaboration to ensure engagement quality, and
cross-categories performance.
Track progress, identify key learning and measure impact in order to guide
optimization, innovation, and evolution of current models.
QUALIFICATIONS:
7+ years of experience in marketing and/or sales roles,
1 - 3 years on Pharmaceutical Multichannel/Digital Marketing Experience
Bachelor degree required, MBA is preferred
Proven track record of successful development & implementation of digital
marketing / brand plans /business plans
Understanding of the key drivers to satisfy customer needs using digital and
non-digital platforms
Strong track record of working collaboratively across different functions
Experience working with agencies/vendors, and strong team management skills
Technical Skills & Competencies
Proven ability to perform effectively in a complex, changing environment, and
the professional maturity to deal with ambiguity
Well-organized with the ability to be flexible, prioritize multiple demands and
effectively perform in a matrix organization
Strong strategic thinking and analytical skills
Strong interpersonal, influence and communications skills
Strong partner relationship and collaboration skills - ability to generate
credibility with and respect from colleagues and external parties at all levels
in the organization
Ability to work with metrics and KPIs to evaluate, communicate and optimize the
performance of channels and campaigns
Facilitation and skills in conveying best practice and Learning
Demonstrates business acumen
Acts decisively
Seizes accountability
Holds people accountable
Leads change
Self-awareness
Builds effective teams (cross-functional)
Demonstrated track record of ability to influence others without authority
Ability to facilitate open discussion and debate among key stakeholders and
build internal and external relationships through partnering, anticipating
needs, fulfilling expectations
Prioritization – among/across brands, resource-constrained context.
Market, Customer and Competitor Insight
Strategic and Operational Business/Marketing Planning and Marketing Execution
Data Analysis, Interpretation and Communication
