وظائف شركة جنرال الكتريك للغاز والطاقة GE Gas Power
Lead Contract Performance Manager
Job Description
Roles and Responsibilities
As the Lead Contract Performance Manager, you will:
Plan / coordinate activities on site of a larger project to fulfill a customer
order according to financial / commercial parameters and ensure customer
satisfaction
Own P&L responsibilities (i.e. orders, sales, margin, cash)
Oversee opportunities for Extra Work
Own contract leadership and fulfillment, including all project deliverables and
understanding the T&Cs and contract requirements such as, Payment terms and
obligations, division of responsibilities, LD & Bonus structure
Provide contract administration for assigned proposals and contracts including
customer interface, negotiations, preparation, and contract interpretation
Maintain all CSA related documentation (e.g. Insurance certificates)
Function as a liaison between internal and external organizations for assigned
customers and/or contracts, own the customer relationship, be the single point
of contact (SPOC) managing customer communications, and contribute to the
overall business strategy
Be responsible for customer portfolio P&L, growth, KPI metrics, customer
strategy and technical support
Be responsible for developing outage scope and communicating scope to FieldCore,
obtain schedule and JCE, policy 6 target settings, drive productivity in overall
cost, parts planning including requests for quotes and addressing order issues
as they arise, as well as planning repair scope, requests for repair quotes,
scheduling repairs and addressing repairs issues in the GE network
Organize pre-outage, post-outage and outage milestone meetings and lead lean
outage workouts” for major projects
Lead direction for all emergent / forced outage resolution, place Service Now (SN)
cases and communicate all applicable technical documents to customer (TIL, SB,
etc.), oversee and manage warranty and applicable commercial considerations
including concessions as they arise balancing maximum benefits and satisfaction
for the customer and GE
Update and maintain input in EventVision and Field Service Portal (FSP),
including the Oracle Field Services (OFS) system and manage the various Power
Services’ tools, and all customer invoicing, credit notes processing
Respond to the customer’s technical inquiries
Provide information and support for implementing CM&U’s
Work with the owners Operation and Maintenance (O&M) to optimize reliability and
availability in order to increase the facility’s efficiency and profitability
Be responsible for Quality and EHS oversight on work performed at assigned
customer sites
Willing to travel to customer sites
Required Qualifications
Bachelor's degree from an
accredited university
Minimum of 5 years of Engineering (in Mechanical or Electrical Power)
Minimum of 5 years of knowledge and experience within power plant field
services, customer facing, customer contract management, or complex matrixed
leadership
Operations and Maintenance contract management experience
Desired Characteristics
Power Services Experience (GE Employees ONLY)
Knowledge and experience within the power industry
Experience planning and executing various outages
Mastered knowledge of Contractual Service Agreements and processes
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Mastery in both oral and written communication skills with the ability to
communicate effectively at all levels of the customer’s and GE’s organization
(in both Arabic and English languages)
Strong interpersonal skills
