وظائف شركة مايكروسوفت مصر Microsoft
Partner Success Account Manager - Microsoft Cloud
Responsibilities
Our team is geographically distributed; we
speak many languages, and we come from a variety of cultural backgrounds. We are
currently expanding, and we are looking for an additional team member with a
growth mindset, a passion for partner management and obsession to Partner
success and customer happiness to support our partner base, primarily in our
Arabic and English speaking MEA countries.
You will be responsible for:
The Partner Success Account Manager (PSAM) is responsible for building and
maintaining a direct and strong relationship with some of our strategic, high
profile and complex Dynamics and Cloud Partners. You will act as the primary
point of contact, and perceived as a trusted advisor regarding any services,
readiness, or technical needs your Partners may have.
Job description:
PSAM’s work with Partners to maximize the return on investment from their
Advanced Support for Partners (ASfP) agreement. The aim is to continuously help
partners sell more, deploy better and escalate less. The PSAMs work proactively
with the Partners to support them in building their Cloud technical capability,
to increase their capacity, by creating a technically enabled, best in class
Cloud Business, and successful deployments to reduce escalations. The PSAM will,
together with the partner, create a targeted Service Delivery Plan aiming at
optimizing the partners Cloud Business.
The role and service delivered is mainly remote, but candidates should expect
some traveling days per year.
Qualifications
We are looking for:
Candidates with a solid business background with relationship management and
customer- or partner-facing experience.
Essential Skills / Experience include:
- Experience and passion for Partner/ Customer Management
- An understanding of Cloud based solutions
- Ability to influence, and interact with all organizational levels and
stakeholders
- Excellent at prioritization, time management, excellent follow-through skills
- Strong team player- and networking skills
- Highly motivated, organized and capable of handling several projects
simultaneously
- Self-Starter with a positive “yes can do” attitude
- Making good timely decisions in relatively complex cases, and in situations
with uncertainty or pressure
- Strong communication skills written & verbal, excellent presentation skills
- Fluent in Arabic and English
Desirable Skills include:
- Knowledge of Microsoft’s product portfolio, and processes
- Project, or Product experience
- Worked as an Account Manager
