وظائف شركة AXA للتأمين
Operational Exellence Manager
Job Description
Support senior
management in planning, managing and implementing the operation’s strategies.
Responsible for improving the quality of operation outputs and efficient service
platform on process and systems prospective.
Building the quality assurance house for all operation service platforms
(Production / Billing & Collection / Customer Care … etc).
Support PMO team as focal point for all issues related to operation’s objectives
in any project’s scope.
Assure all processes met the standard TAT and quality operation KPIs.
Take the corrective actions and reporting for all gaps areas in operation
workflows and processes notes.
Continue processes improvement and maintaining the standard outputs for each
process.
Liaise with Operations Heads under COO for control function subjects (compliance
/ risks / auditing / Data Privacy topics / Legal) under COO scope.
Designs and implements changes to processes that improve results and reduce cost
and eliminate waste.
Coordinates with a variety of business units to develop, test, and refine
business processes / practices.
Leverages data to drive continuous improvement in areas such as productivity,
quality, customer service, and sales.
Responsible for preparation, execution and aftercare of Improvement Projects
within the assigned work area.
Working closely with the business unit managers define improvement plans and
objectives that align to the corporate strategy – the Operational Excellence
Roadmap.
Measure progress and targeting of results from improvement projects against the
Operational Excellence Roadmap.
Coaching of change agents and management to ensure the maximum positive impact
of the project for the Mitie stakeholders.
Deliver proactive and effective communication related to improvement
initiatives.
Mobilize commitment for change and enable the continuous sustainment of change
initiatives.
Support Departmental statistical data analysis. This includes providing
meaningful statistics that describe the day to day operations of the unit,
identify strengths and opportunities for clinical outcomes improvement
When assigned, completes special projects and performs other related duties
according to agreed upon goals and parameters.
Utilize Lean Six Sigma tools in quality improvement projects.
Defining the strategy and mechanisms to measure success of strategy for your
domain.
Develop and implement scalable closed loop internal and external engagement
mechanisms to enable team strategy.
Work across peer teams and stakeholders to drive data driven process
improvements to achieve resiliency, efficiency and scale for the issue support
function.
Responsible to assess team’s performance towards organizational goals and
communicate progress and action plans to leadership and top management.
Conduct deep dive analysis on issues affecting risk operations performance and
provide perspective as an input into product development and process improvement
for partner teams.
Monitor and Provide metrics inputs to various reporting decks; communicate key
performance indicators and process toward efficiency and effectiveness goals.
Lead employees using a performance management and development process that
provides an overall context and framework to encourage employee contribution and
includes goal setting, feedback, and performance development planning.
Lead employees to meet the organization's expectations for productivity,
quality, continuous improvement, and goal accomplishment.
Provide effective performance feedback through employee recognition, rewards,
and disciplinary action, with the assistance of Human Resources, when necessary
Maintain transparent communication. Appropriately communicate organization
information through department meetings and one-on-one meetings.
Receive feedback from Assistant Managers and Supervisors for all business
challenges, areas of improvement and set clear action plans.
Ensure adherence to legal and company policies, procedures & vision and execute
disciplinary actions if needed.
Generate reports and presenting information to upper-level managers or other
parties
Skills
TQM or Six
Sigma is must.
Minimum 10 years of relatable experience.
Quality Assurance background
English / Computer Skills.
Good communication skills.
Proactive person.
Leadership & Problem solving skills.
Monitoring and guidance skills
