وظائف National Oilwell Varco للبترول و الطاقة
Customer Service Representative (Cairo)
DUTIES & RESPONSIBILITIES:
Define local product line sales plan in
relation to overall sales strategy and align with current and future business
strategies of existing and new customers to grow revenue and gross margin
Communicate weekly and monthly sales activities to Line Manager according to
sales plan; customer/new business visits, customer calls, follow up of leads and
quotation generation/follow ups
Qualify opportunities and leads, offering the customer insight into processes
and timings in line with the internal/external needs and as a result maximising
revenue on new and existing accounts
Achieve revenue increases on key accounts reporting increases and future plans
of key accounts to peers and senior management in relation to product line
strategies
Tight management of sales pipeline to ensure accurate revenue forecasting
Align sales plan and processes with customer buying processes
Achieve and aim to surpass internal sales KPIs and metrics – increase quotation
to order conversion rates, identify reasons for non-conversion (communicate
these to internal stakeholders) and make recommendations for improvement to
secure future conversions
Communicate new and existing business leads to sales team – follow up and
convert received leads and communicate back to Country Manager and team
Responsible for receiving enquiries, technically evaluating the customer’s
requirements, cost accurately the scope of supply and involvement required by
the company, and produce high quality quotations that meet the customers’
requirements whilst adhering to the company’s commercial policies
Liaise with internal stakeholders for technical and commercial information and
evaluate the received information as part of the quotation process to the
customer
QUALIFICATIONS
Master of business (desirable)
Master of Business Administration (desirable)
SKILLS, TRAINING AND SPECIALIST KNOWLEDGE
Computer literacy (including good command of Microsoft Office -Excel, Word,
Outlook) (essential)
