وظائف شركة فايزر للادوية Pfizer Egypt
Customer Service Coordinator
How You Will Achieve It
Provide outstanding services to our
customers, develop and manage the relationships with all new as well as existing
customers.
Manage Customer Sales Order from receipt to product delivery through a
streamlined and competent process flow.
Ensure accurate documentation of Invoices, Shipping documents, Customs Bill,
Proof of Delivery, Certificate of Analysis and any market specific documents.
Accurate reporting of weekly period estimates, acknowledgement and response to
customer complaints and recording and tracking of complaints.
Issue, record and track undertakings to customers for low shelf life products,
monthly / bi-weekly update to customer and business users.
Provide support to Inbound Logistics process as necessary, Identify, implement
and document continuous improvement projects.
Manage customer escalations as well as internal and external communication
regarding customer delivery coordination.
Ensure maturity and adherence to lean principles and daily meeting / visual
management processes.
Qualifications
Must-Have
High School Diploma or GED and 1+ years’ experience.
Working experience with Import and Export Documentation.
Good Communication skills.
Good knowledge of MS office.
SAP experience
