وظائف شركة PepsiCo بيبسي مصر
DB & Customer Support Lead Egypt - Sales Analyst - Cairo Business Hub
Job Description
Provide support to Customer Account Specialists, enabling achievement of
critical customer initiatives and KPIs including: on time delivery, fill rate,
returns/deductions, supporting major retailers. Review and validate customer
claims and deductions
Conduct monthly payment reconciliation for all credit customers - Reconciliation
part. Prepare information (payment track record) for terminating customers (due
to bad payment record or other reason)
Maintain Customer Master Data and Maintain policies, processes, and tools.
Review distributor and customer dashboards (Claims data, incentives, D&A)
Manage customer service issues (create service ticket, coordinate with Zone
Admins). Generate weekly reporting to track ASN compliance by bin /RSRs.
Distribute weekly reports to Field leaders via email
Complete weekly analysis and reporting of fill rate against customer order (95%
standard) to ID root causes
Drive and supporting continuous process improvement and standardization in order
to increase efficiency
Report shared service performance on Customer/DB Management order to
Markets/Cluster and Sales Lead
Participate in regular operational review calls with Business Partners and
Business Leaders
Issue / amend the pro-forma invoices according to the monthly plan and sending
them to distributors.
Coordinate with the treasury and finance teams to confirm all money collection
details across all different types of payment terms.
Prepare all the required documents of every shipment (such as, Final Invoice –
Packing list - Certificate of Origin – health certification) & posteriorly
dispatch every document to the concerned party
Ensure the timely delivery of all needed documents to the bank according to the
tight time ensuring money collection on time and consignments releasing.
Sending price lists and all required materials to the existing/ prospective
customers.
Updating the export clients’ data base with all the necessary information (Name
of the company – Person in charge – Tel – Mobile – Fax – Email – Website – range
of products).
Coordinate & collect all documents of the subsidy in cooperation with the
control team.
Cross functionally gathering all necessary documents that required to claim any
subsidy.
Prepare and update the subsidy tracking report ensuring accurate and timely
delivery to any administrative authority.
Prepare, collect and updating all the company documents that are needed to
accomplish subsidy collection such as ( ISO certificate tax, industrial
registration, Tax ID, Tax endorsement, …..etc.).
People Responsibilities
Collaborate
with the supply chain to ensure timely delivery of any production requests
according to the set shipping schedule.
Able to work across both Local Sales Team, country team and GBS team (Category
Analyst, Revenue Management Analyst etc.) to support full loop data for the Ws
channel data supports within timeline.
Support the Cluster Sales Lead with all initiatives to improve GBS service
offerings
Qualifications/Requirements
3-6 years
experience in logistics, supply chain or field sales
Strong influencing and clear communication skills
Customer-centric and collaborative
Highly analytical and organized
Deep experience with IT logistics/routing tools
Bachelors degree in Business or Supply Chain
