وظائف شركة Worley العالمية للطاقة و الخدمات البترولية لحديثي التخرج
IT Technician - CAI005S
Unposting Date: May 23, 2022
Major accountabilities of Position
Identifies, researches and resolves
technical problems for computer end users. Provides support to end users for
computer, application, system, device, access and hardware issues. Builds,
maintains, repairs, and troubleshoots desktop hardware and software packages.
Interacts with end-users to identify current computing procedures and
desktop-based LAN systems software operations and makes selection
recommendations accordingly. Needs to coordinate with other teams or departments
and external service providers and vendors to resolve user problems. Also
responsible for customer service and end-user training. Gains exposure to some
of the complex tasks within the IT job function.
Partners with Manager, other DSS / RDSS / Support Functions, and third line
support teams, on the operational aspects of associated services to meet or
exceed committed service levels
Executes the operation, reporting and continuous improvement of the services and
functions required to deliver and support infrastructure services and products
to meet the needs of the business
Performs processes to ensure the stability, capacity and performance of
associated services and functions. Addresses and adjusts services as needed to
maintain or exceed service levels to business
For accountable services, partners with the IT organizations responsible for
ITIL service management-based processes associated with Incident, Problem,
Change, Availability, and Release Management
Works as part of a team that leverages agile approaches to meet business needs
at an accelerated pac
Knowledge / Experience / Competencies Required
Work requirements:
Bachelor degree in engineering.
Minimum 0 - 2 years of working experience.
