وظائف شركة مايكروسوفت مصر Microsoft
Technical Support Engineer
Responsibilities
Your Responsibilities
• Responsible
for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration,
troubleshooting best practices and transparency within and across teams (e.g.
swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or
engineering group
• Contribute to case deflection initiatives, automation and other digital
self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product
Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be
workload or specialty specific
Qualifications
Language
Qualification
English Language: fluent in reading, writing and speaking.
Arabic Language: fluent in reading, writing and speaking.
Required
Windows System
Administration, Configuration, including a good basic understanding of:
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Performance, Resource Monitor
• Networking (TCP, IP)
Experience in one or more of these areas desirable
Automated
installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
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