وظائف شركة ميتسوبيشي باور Mitsubishi Power
Customer Support Engineer - Cairo
Job Description:
Customer Support Engineer is responsible for problem
resolution for our customers related to gas turbines, steam turbines, generators
and relevant auxiliaries.
Being part of multi-disciplinary engineering team, it will be expected to have
flexibility to learn gas turbine, steam turbine, and generator operational
aspects in addition to primary job responsibilities.
The engineer is also responsible for assisting engineering manager and
engineering team for various customer support engineering activities.
Travelling to sites and customer premises is also expected from time to time.
Support the Operation and Maintenance of Mitsubishi & former Hitachi Gas
Turbines, Steam Turbines, Control Systems and Auxiliary Equipment.
To prepare and write Technical reports, Technical procedures, etc. following the
instruction of the Engineering Manager or Engineering Director
Respond to internal and external customer requests for technical issue
resolution, using technical product knowledge and analytical skills while
adhering to sound engineering principles, standards, practices and procedures.
Escalate issues as required acting as the liaison between the field and the
design to drive specific technical resolution, identify the root cause and drive
corrective actions.
Establish and maintain relationships with customers to make customer technical
issues/requirements understood and addressed in a timely manner.
Lead and manage root cause analysis for technical issues. Provide technical
leadership to personnel supporting project assigned to resolve customer
technical issue.
Document technical data generated by the assigned project consistent with
engineering policies and procedures.
Prepare technical presentations for customers ensuring the timely communication
of significant issues or developments.
Travel to customer locations to support customer technical review meetings.
To support unplanned/forced outages to meet availability goals.
Provide commercial teams with technical support for sales and services proposal
activities.
Act as interface between commercial, service and repairs.
Development of proactive working procedures for future work efficiency
To participate at the identification and resolution of Technical Non Conformity
Reports (NCRs) and Request for Actions documents (RFAs).
Person Specification:
Bachelor's Degree in Mechanical is preferred with exposure in
any areas of Gas Turbine design, operation, repair, service, installation or
commissioning
Experience in developing and writing specifications and/or proposals.
Effective customer service skills and strong organizational skills.
Strong analytical and problem-solving ability and adept at communicating with
all levels of the organization.
Proficient technical report writing and communication skills.
Ability to work in a multidisciplinary team having people with different
cultures and nationalities.
Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation
software
Fluency in business English, knowledge of Japanese would be an advantage but not
essential.
