وظائف البنك الاهلي الكويتي Al Ahli Bank of Kuwait
Head Cash
Job Purpose
Deliver high quality service to
customers through:
1. Providing cash banking services
2. Delivering high quality service to customers through executing clients'
requests and providing assigned banking services
Key Accountabilities
Cash:
1. Cheque transactions: Handle customer
requests for cheque collections, Draft cheques issuance.
2. Cash transactions Process cash transactions after verifying signatures,
dates, numerical amounts, account funds & ID checks
3. Money transfers: Handling internal transfers, whether within same account or
to other PBE accounts.
4. Document Processing Process all documents related to cash activities promptly
and accurately to ensure customer’s satisfaction using different bank systems,
and keep them updated accordingly.
5. Corporate governance Ensure all activities comply with corporate governance &
regulatory/legal frameworks
Operations
1. Sales: Identify sales leads by
talking to customers and understanding their requirements & directs them to
sales team in the branch where a potential sales opportunity is identified.
2. Customer service: Deliver high quality customer service and exceed
satisfaction goals by reducing customer complaints .Act as the first channel in
implementing the Retention Strategy, by talking to the customers who want to
close their accounts and offering them alternative solutions.
3. Customer administration: Send, receive and file confirmations and ensure
transfers are properly processed and holds custody of all customers’ documents
and direct them as required.
4. ATMs: Ensure that the branch and on-site ATM's are clean and presentable and
report any issues to the Branch manager for follow – up. If it is observed that
the ATM is not working, officer has to escalate to Branch Manager immediately.
Education
Bachelor's Degree or Equivalent
Certification/Experience
Experience
Competencies & Skills
Effective Communication,
Result Focus,
Customer Centric,
Professional Ethics,
