وظائف شركة نستلة Nestlé
B2B Contact Center Agent
A DAY IN THE LIFE …
Handling received engagement to
MENA region Consumer Care Center. For different contact reasons and through
various channels (telephone, Emails, contact us forms, social contacts)
Guide Nestle Professional Customers and Consumers through complains handling and
other queries regarding Nestle products range and Services.
Conduct Consumer/Customer satisfaction Surveys
Ensure cases are followed up with operational team on time resolving. Real time
alerts and regular updates in case of crises
Extracting data from the tools and consolidating an insightful report that is
shared with stakeholders on daily basis.
Promote and support continuous improvement initiatives by leveraging NCE
practices such as ORs/ GSTD/FI
Follow, and help to improve, standard global processes and standard routines
ARE YOU A FIT?
Bilingual English & Arabic
0-2 years of experience in customer service
Proficient use of Microsoft office
Experience working in Cross-functional teams
Strong Analytical Skills
Detail Oriented and Organized
Strong Leadership and Communication skills
Ability to work in a challenging environment
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