وظائف مرسيدس بنز Mercedes-Benz
Logistics Center CRM Specialist (Outsourced))
Main tasks
Customer
Support (Backorder and Bottleneck Handling)
Receive and reply to all dealers’ Bottleneck inquiries with parts status and
expected dispatching date
Follow up on open opportunities and taking all necessary actions to speed
delivery
Answer to parts orders/orders cancellation
Construct a status report of any part still under manufacturing with expected
factory release date or coded parts on a weekly basis
Handle daily backorder inquiries and communicate with logistics in finding
solutions to speed delivery.
Develop improvement proposals for the process
Qualification
Bachelor’s Degree in Mechanical Engineering/Electrical Engineering is preferable.
Technical
knowledge
Knowledge of spare parts systems is optional
Aware of standard supply chain and logistics functions
Aware of various spare parts within a vehicle with general knowledge of usage
Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word)
Soft skills/individual competence
Ability to work
under pressure
Problem-solving skills
Negotiation skills
Conflict resolution skills
Willingness to work flexible hours
Self-motivated and dynamic
Excellent communication skills
Experience
0-2 years of experience is required in related fields
Language
Fluency of spoken and written English language
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