وظائف بنك HSBC للخبرات
Document Services Analyst
Closing date 07-Feb-2024
Principal
Accountabilities: Key activities and decision making areas
Impact on the Business
· Maintain and improve the delivery of “world class” customer service by working
as directed by management to ensure that all work is processed within SLA
· To ensure that all work is processed with guidelines and appropriate
timescales in order to minimize operational risk and/or customer complaint.
· To be aware of the nature of our customers’ business and FCC requirements and
alert any unusual transactions, to Line Management
Customers / Stakeholders
· Ensure that the customer is at the heart of everything we do both personally
and as an organisation by ensuring work is completed in accordance with
established procedures and standards
· Ensure a high degree of accuracy in order to minimize operational risk
· Work productively and professionally
· Demonstrate ways to improve customer service and increase productivity
Leadership & Teamwork
· To develop one’s self by expanding job and industry knowledge by ensuring all
mandatory training and e learning (Coastline) is completed within timescales
· Contribute to the creation of a supportive work environment driven by
demonstrating HSBC values
· To identify best practice opportunities within the team
· Operational Effectiveness & Control
· To continually evaluate the operational risks inherent in the process you work
and to raise any concerns with Line Management.
· To be fully conversant with FIM, anti-money laundering, internal procedures,
polices and sanctions and regulatory requirements of our business partners.
· Ensure all mandatory training is undertaken in a timely manner
Requirements
Knowledge & Experience / Qualifications
· Banking
experience in a customer facing role is a plus
· Effective communication & interpersonal skills
· Excellent English literacy (written and verbal fluency)
· Good International Trade experience and background required, Good
understanding of ICC published rules
· Good knowledge of GTRF FIM/UCP/URC/AML & Sanctions guidelines.
· Awareness of the trade facilities and customer trade cycles
· Good knowledge of the systems/ applications used in Trade processing HUB/HFE/WDM.
· Strong interpersonal skills
· Previous experience within the GTRF operations is desirable
