وظائف شركة مايكروسوفت مصر Microsoft
Technical Support Engineering
Responsibilities
Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a
advisor to the customer, collaborating within and across teams and leveraging
troubleshooting tools and practices
Readiness
• You lead in building communities with peer delivery roles and share your
knowledge through readiness programs, technical coaching and mentoring of
others.
• You deepen your technical and professional proficiency to enable you to
resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate
potential product defects and help develop automation techniques and diagnostic
tools driving Microsoft product improvements
Qualifications
Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft operating systems and in some or all of the below areas
Troubleshooting no boot issues
Troubleshooting performance issues using Performance Monitor and other tools
Troubleshooting hangs, crashes and unexpected restarts in Windows
Windows Shell configuration and management
Event Logs and Auditing
Experience in one or more of these areas strongly preferred:
Memory leak and resource depletion
OS Internal concepts, performance, event logs and registry
Knowledge of Basic debugging skills and Windows Internals is a plus
Slow boot and logon
Good working knowledge in 2 or more of the below technologies
Procmon, Etl traces review
Debugging (crashes)
Linux and WSL knowledge
Performance, Resource Monitor
Networking (TCP, IP)
Windows Shell configuration and management
Language Qualification
English Language: fluent in reading, writing and speaking.
French, German, Italian or Spanish is a plus
