وظائف شركة فايزر للادوية Pfizer Egypt
Collections Lead
These responsibilities include but are not limited to the following:
Responsible for the
successful execution of day-to day operations ensuring activities such as
Customer collections, Dunning, Customer account mgt, query and dispute mgt are
performed to a high standard of operational excellence, established service
level agreements are met, and adhering to defined GBS process and control
requirements.
Right size and manage workload across team members. Effectively communicate to
team members and management with regards to work tasks and deadlines.
Ensure the appropriate oversight and measurement of activities through standard
operational performance reporting to ensure identified performance targets
including internal and external benchmarks are achieved, identifying
recommendations for action and improvement.
Ensure escalations are managed and resolved in a timely manner ensuring
appropriate management oversight where necessary.
Proactively ensure hand-offs to supporting teams are timely and clearly
communicated as part of a virtual global Collections team i.e. Other regional
hubs for Collections, Cash application, Credit Risk COE, G2N etc.
Manage the BPO relationship with Genpact to ensure a high standard of
operational performance across supported markets and alignment with process
objectives and strategy.
Ensure work instructions, training documentation and other process related
documents are maintained and updated in a timely manner.
Support the delivery of E2E value realization initiatives including the
optimization of processes through standardization, process improvement and
technology.
Provide support to the Collections Manager in the execution of day-to-day
operations and delegated activities.
Education and Experience
Degree in Finance or
Economics or Accounting preferred.
Minimum 3 years' experience in Accounts Receivable and/or other order to cash
related experience required in pharmaceutical industry.
Preferably demonstrated experience in managing teams and team performance
including objective setting, colleague development, S1/S2 performance reviews
and talent planning.
Ability to lead and motivate others without express authority.
Demonstrated ability to grow anddevelop colleagues.
Demonstrated self-starter with the ability to manage projects, set objectives,
and execute work plans.
Strong verbal and written communication skills.
Excellent business English language skills (written and verbal) required.
Strong business acumen and professionalism with the ability to interface
effectively with all levels of management and operations colleagues in all
applicable Pfizer Finance and business functional areas.
