وظائف البنك التجاري الدولي CIB لحديثي التخرج و الخبرات
ATM Monitoring Agent - Outsource - (240000Z1)
Job Description
1. Conduct a
complete monitoring process through the ATM application for the reported hard
faults (physical ATM errors) to report them to the contracted first line
maintenance vendors.
2. Register and close all the dispatched calls on the ATM log.
3. Respond to all the received inquiries received by phones, mail & WhatsApp.
4. Respond to all the received notifications from Real User Monitoring (RUM)
application and take the needed action to restore the ATM functionality.
5. Respond to all the idle (ATM System) ATMs’ notifications and take the needed
actions to make sure that all the reported ATMs are not having any errors which
require vendor involvement.
Policies, Processes and Procedures
6. Follow all relevant department policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled and
consistent manner
Day-to-day Operation
7. Follow the day-to-day operations related to own jobs in the department to
ensure continuity of work
Compliance
8. Comply with all relevant CBE regulations, banking laws, AML regulations and
internal CIB policies and code of conduct in order to maintain CIB’s sound legal
position and mitigate any potential risks.
Qualifications &
Experience
• Bachelor Degree of commerce, Business Administration, Accounting or its
equivalent
• Minimum 1 year of relevant banking experience
