وظائف
البنك التجاري الدولي CIB لحديثي التخرج و الخبرات
Teller
KEY ACCOUNTABILITIES
Operational Functions
• Perform all the ATM functions including preparing daily proof sheet , handling
captured cards , filling along with the replenishment of onsite ATM machines and
reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches
according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the
set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of
cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash
and other security items by following the standard process of checking /
scrutiny / investigation as outlined in Branch standard operating procedure
manual.
• Cross sell products based on customer potential and needs without affecting
their primary work and service standards contributing in the achievement of the
branches KPIs.
• Adhere to the bank standards related to the average waiting & serving time in
addition to the productivity reports.
• Maintain zero cash shortages and excesses at counter to ensure maximum control
on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of
highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
Reporting
• Handle customer requests efficiently and raise any problems to the Head
Teller/Operation Supervisor in order to meet customer satisfaction & to reach
customer delight
• Be attentive to any possible frauds and risks and provide customer feedback to
direct supervision.
• Deviations and exceptions reporting in branch monthly exception report in a
timely manner
Policies, Processes and Procedures
• Follows all relevant department policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled and
consistent manner.
• Maintain regular consistent and professional attendance, punctuality, personal
appearance, and adherence to relevant health & safety procedures
• Adhere to the bank clean desk policy
Day- to-day operations
• Follows the day-to-day operations related to own jobs in the concerned
department to ensure continuity of work
Compliance:
• Complies with all relevant CBE regulations, banking laws, AML regulations and
internal CIB policies and code of conduct in order to maintain CIB’s sound legal
position and mitigate any potential risks."
Qualifications:
• Bachelor’s degree of commerce, business
administration, accounting or its equivalent
• (0-2) Years of experience
Skills
• Good command of English and Arabic languages
• Communication Skills
• Problem Solving Skills
• Service Oriented
• Process Oriented
• Adept in using basic software such as office, internet and e-mail
