وظائف بنك HSBC للخبرات
UK Contact Center Agent GSC's
Job description
Answers (or makes) phone calls from our
HSBC customers in a polite and friendly way, instilling customer confidence and
resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and
ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping
up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and
services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected,
Dependable), supporting colleagues and customers to deliver superior customer
service through these values
Values diversity amongst team
Operational Effectiveness & Control
Requirements
Must be university graduate in any
discipline
Must be Fluent to Native Like Speaker in English
Open to working flexible shifting schedules
Cairo residents only
Maximum work experience in CS is 2 years after graduation
Must be flexible, customer centric and have the ability to thrive in a team
environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service
expectations
Wants to do a good job, is concerned about getting it right for the customer and
checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialized
applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Flexible to hybrid module
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